Customer Service Statement

With expertise in over 100 languages, TTC Language Services Limited serves businesses, public organisations and translation companies. Flexible and competitive, we provide translation & interpreting services and multilingual typesetting.

Here at TTC, customer satisfaction is our top priority. We aim to provide you with a high quality translation, tailor-made to fit your needs. Your translation will be supervised by a project manager, who ensures that the assignment is running smoothly and that deadlines will be met. Your project manager is the person to contact with any queries you may have.

TTC is a full member of the Association of Translation Companies (ATC) and a corporate member of Institute of Translation and Interpreting (ITI). These assure clients of the highest standards of quality and professionalism. We are also a member of Essex Chambers of Commerce and Turkish and British Chambers of Commerce and Industry (TBCCI). We are bound by ATC Code of Professional Conduct and ITI Code of Professional Conduct.

Our Promise to You

• There are no hidden charges: the price we have quoted you is the price you’ll pay
  (unless, of course, you add to your project once it has begun).
• From quoting to delivery, at every stage of the project we will follow our strict procedures.
• We will make sure that your project is allocated to a suitably experienced translator: our translators are subject to a rigorous vetting process to ensure that they are sufficiently skilled and reliable. Our translators only translate into their mother tongue. This ensures that the translation is culturally accurate, whilst being adapted to fit the target market.
• We will reply to any queries you may have as quickly as we can and do everything we can to resolve any problems (in the unlikely event that any arise).
• We will keep you updated with regards to your project’s progress and will consult you regarding any decisions that need to be made about the translation.
• Any private and confidential files you send to us shall remain as such. We can encrypt e-mails and keep any hard-copies of documents under lock and key. We ask all of our translators to sign a non-disclosure agreement to safeguard confidentiality.

Der Kunde ist König – Le client est roi - お客様は神様 - Müşteri velinimetimizdir: no matter what language you require, how small the project is or what you need translating, at TTC, the customer is always king

Benefits TTC offers:

• Professional translations in 100 languages
• Free consultancy and quote to all customers
• Ability to work with all major DTP applications
• Dedicated project manager for each job
• Strict quality control procedures
• In-house typesetting studio (PC & Macs)
• Professional Indemnity Insurance
• Translation memory tools for consistency & cost saving
• QuoteMatch service

Help Us Help You

There are some things you can do to help the translation process:

• Provide us with any reference material you may have (brochures already in the target language, a link to a country-specific website etc)
• Supply us with a glossary, if you have one: if there are certain terms that must be translated in a certain way, a glossary ensures consistency
• Set a reasonable timeframe for your project: a translator can translate around 1,500 words a day, but you should also make allowances for the time required for checking and the possibility of any problems arising (changes or additions to the original file, problems with technology, questions from the translator etc)