Our Promise to You

• There are no hidden charges: the price on your quote is the price you’ll pay (unless, of course, you add to your project once it has begun).

• We will make sure that the translator we use is the best-suited to your job: our translators are subject to a rigorous vetting process to ensure that they are sufficiently skilled and reliable. Our translators translate into their mother tongue: this ensures that the translation is as culturally accurate as possible, whilst being adapted to fit the target market.

• We will reply to any queries you may have as quickly as we can and do everything we can to resolve any problems (in the unlikely event that any arise).

• We will keep you updated with regards to your project’s progress and will consult you regarding any decisions that need to be made about the translation.

• Any private and confidential files you send to us shall remain as such. We can encrypt e-mails and keep any hard-copies of documents under lock and key. We ask all of our translators to sign a non-disclosure agreement, so any restricted information will not fall into the wrong hands.

• Der Kunde ist König – Le client est roi - お客様は神様: no matter what language you require, how small the project is or what you need translating, at TTC, the customer is always king

Help Us to Help You

There are some things you can do to help the translation process:

• Provide us with any reference material you may have (brochures already in the target language, a link to a country-specific website etc)

• Supply us with a glossary, if you have one: if there are certain terms that must be translated in a certain way, a glossary ensures consistency

• Set a reasonable timeframe for your project: a translator can translate around 1,500 words a day, but you should also make allowances for the time required for checking and the possibility of any problems arising (changes or additions to the original file, problems with technology, questions from the translator etc)